Each time you get an e-mail, it’s a small jolt, a positive feedback that you’re an important person, ” Frank told CNN.

弗兰克在接受CNN记者采访时表示：“每次你收到一封邮件都会小兴奋一下，这个积极的反馈证明你是个受重视的人。”

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She advised the others to camouflage complaints as "positive" feedback and boasted that she was planning to deceptively fire off another e-mail from another account, in a lame attempt to misrepresent the few as many.

CNN: Commentary: 'Do I offend? I must'