The XP community has advocated the notion of the 'on-site customer.'

XP社区主张‘现场客户’的观念。

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The on-site customer describes the ideal system to the development team.

现场客户向开发小组描述理想的系统。

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Focus on an on-site customer and code, rather than other design artifacts.

专注现场客户和代码，而不是其他设计技巧。

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One complaint already on the Web-site accounted the story of a customer who got duped into an exorbitantly high interest rate on his purchase when the customer service representative lied to him about whether he qualified for the "no interest, no payment" financing.

FORBES: N.Y. Court: Dell Deceived Customers

If the customer hits the button on a client's Internet site, Harte-Hanks also answers that, for another 75 cents a pop, sending out canned or, in some cases, human-written responses and saving clients from tying up their own people and computer systems.

FORBES: The unsentimental publisher

If the customer hits the button on a client's Internet site, Harte-Hanks also answers that, for another 75 cents a pop, sending out canned or, in some cases, personalized written responses and saving clients from tying up their own people and computer systems.

FORBES: The unsentimental publisher