Nor does it help that Jamie is so withdrawn as tobe downright dull. (Nothing is harder to write than an interesting play about a dull person.) The biggest problem of all is the ending, which feels contrived rather than earned, just as Mark Wendland's picture-puzzle set is too explicitly symbolic of the play's theme.
So, while the FCC report is interesting, it fails to underline the fact that the minimal improvements in service quality are nothingtobe overly excited about.