To be told by T-Mobile that even if there is some weird glitch in the satellite phone system instituted by the cruise line, that my problem is with THE OTHER CELL-PHONE COMPANY and not T-Mobile, is the height of arrogance and shoddy treatment of their customers.

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And worst of all, the upgrade is not completed, so my phone has been bricked--it's stuck in emergency mode and won't start up.

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My salary is not based on how many hours I do my own typing, answer my own phone or counsel my staff on issues.

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