Objective To explore the in-patient satisfaction of medical service.
目的了解住院病人对医疗服务的满意情况。
Objective Through good reception service for patient complaints to improve the quality of medical service in outpatient department, and thereby to increase patients satisfaction.
目的通过提供良好的投诉接待服务，提高门诊医疗服务质量，进而提高病人满意度。
Background: to maintain the high quality of medical service, patients' satisfaction with medical services is an important indicator of quality of care assessment.
背景：为能持续提高优质的医疗，病患对医疗服务的满意度是评估医疗质量的重要指针。
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