In order to obtain customer knowledge, enterprises need to make an effort in the following: (1) Set up effective customer's way of communication and channel, and collect customer knowledge;

为了获取客户知识，企业需要在以下方面做出努力：（1）建立有效的客户沟通方式和渠道，收集客户信息；

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In order to stay in control of your sometimes complex and subterranean inner forces, you must make a particular effort to explore them and reach an effective level of self-understanding.

为了能保持对自己有时些许复杂和隐秘的内在能量的控制，你必须尽力去探究这些能量并对自我有充分的理解。

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