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"There are some things that the bank might be able to do automatically, where the bank itself has applied charges to your account but there's so much other stuff - the way in which it impacted on our real life - that unless you make some notes and write it down and actually claim, no-one else is going to know about it", Mr Cresswell explained.
BBC: Claims advice for Ulster Bank and RBS group customers
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The once lauded (at least in our hearts) savior of all things computing has, in real life, provided us with lackluster and even controversial performance gains, while battery improvements haven't been revolutionary and the prices still aren't exactly wallet-friendly.
ENGADGET: Vista, OS X updates could bring significant SSD speed gains
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Like so many CEOs in Northeast picking up the pieces, I would soon find out whether the Core Values on our wall would come to life in this real-world test.
FORBES: The Truth is in the Rubble: Lessons from Sandy