Automation isn't always the answer, says Alan Zdon, 31, co-owner of Auction Cruncher Store (eBay User ID: auctioncruncherstore), who emphasizes the importance of customer service.

（eBay用户标识码：auctioncruncherstore）的创建者之一，他十分强调顾客服务的重要性，他说自动回答的问题不总是能够解决顾客的疑问。

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Of equal importance, this program will help you use skills you have learned in other customer service training courses.

同样重要的是，这个课程将助您把在其他客服培训中学到的技巧运用到实际中。

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The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.

服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。

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All of which circles back to the importance not merely of good public relations, but of good customer service.

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