行动科学创始人克里斯·阿吉里斯(Chris Argyris,1923-2013)在其经典之作《改变》中提出的「第一序改变(First-Order Change)和「第二序改变(Second-Order Change),第一序改变针对要素的改变,往往身陷泥潭;第二序改变强调结构的改变,实现质的跃迁。
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First-order change is a variation in the way processes and procedures have been done in a given system, leaving the system itself relatively unchanged.
l在过程和步骤已经确定的给定系统中,一阶变化是个变异,它使系统本身相对的不变。
First-order change involves doing better what we already do, while second-order change alters the core ways we conduct business or even the basic business itself.
一阶变化侧重于把现在正在做的是做的更好,而二阶变化改变了我们从事的事业甚至基础生意本身的核心内容。
You can change the world, but in order to do so, you have to first see it.
你能改变世界,但为了做到这一点,首先必须去看看它。
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