On the other hand, the key electric power account, as an important customer to the power supply enterprise, is the main target for the enterprise to adjust the electricity load.

电力大客户作为供电企业的重要客户，是供电企业调整用电负荷的主要对象。

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Power supply enterprise faces the business risk caused by the electricity customers who break their promise on the supply contract.

供电企业面临电力客户失信带来的经营风险。 为规避客户信用风险，要求建立客户信用管理体系，综合评价客户信用风险。

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Such a problem needs to be solved for power supply enterprise to evaluate electricity customer satisfaction and to use the evaluation result to improve the service.

如何对电力客户满意度进行评价以及如何利用评价结果进行服务的改进是企业现实而又亟待解决的问题。

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