A customer support representative, who takes telephone calls and responds to customers' questions and concerns.

一个顾客支持代表，他接听电话并回答顾客的问题和疑问。

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You can see this approach in the example "As a customer support representative, I need to access customer information so that I can more quickly respond to customer questions."

您可以看到这种方法在“作为一个的客户支持代表我需要访问客户信息，这样我可以更快地响应客户的问题。”

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It lets the caller know what is going on with the communication lines in use, while the chat conversation with a customer service or technical support representative was in progress.

当客户与客户服务或技术支持代表进行对话时，这种解决方案允许呼叫者了解正在使用的通信线路出现了什么问题。

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Increasingly, the customer service representative, tech support, or sales person you call at such companies as Carnival, the American Automobile Association, and Time Warner may be a stay at home mom in Missouri, a layoff victim in Florida, or an accountant in Pennsylvania who needs more hours now that tax season has ended.

FORBES: Written By Angela Selden

Instead, customers are directed to contact the company's support line where a customer service representative will set up the account for them.

ENGADGET: Switched On: The Peek of popularity

Literally a second after I hung up the phone, my customer service representative walked into my office for support on a client issue she was dealing with.

FORBES: Customer Service, Customer Service, Customer Service