The results show that: Firstly, staff of Merchant Bank Credit Card Customer Service Operation Center in Chengdu are at the middle level of organizational commitment.

研究表明：第一，招商银行信用卡中心成都运营部员工的组织承诺处于中等水平。

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With excellence as our target, customer as our center, Management is our base and staff is our foundation to provide first-rate service.

以卓越为目标，以顾客为中心，以管理为基础，以员工为根本，服务大众。

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And it provides management with insight into the contact center so they can staff at the appropriate levels, manage agent performance and optimize customer service.

它提供了管理与洞察到联络中心，使他们能够工作人员在适当水平，管理agent的性能和优化的客户服务。

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