CS management, Customer Satisfaction management, is an important trend in business administration in the present world.

CS经营——用户满意经营，是当今世界企业经营管理的重要趋势。

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According to Customer Satisfaction Management Procedure and Continual Improvement Management Procedure, to achieve the goal.

按《顾客满意度管理程序》和《持续改进管理程序》来达到满意目标。

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Customer satisfaction management is a very complex problem and there are a lot of researches left to do from general theory to practice.

顾客满意度管理是一个非常复杂的问题，从一般的理论了解到实际运用仍有大量的课题需要解决。

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To be effective service brokers, CIOs must build skills in product management, product marketing, and customer satisfaction.

FORBES: Implications of Michael Dell's Vision for the New Role of the CIO

More than this, as is true of every super service brand, management empowered those on the front lines to do the right thing to preserve customer satisfaction.

FORBES: What Brands Can Learn From Pan Am--The Airline And The Show

The survey of 4, 000 current customers measured satisfaction with call quality, company image, account management, initial activation, service plan options, and customer service, with Virgin scoring 751 on a 1, 000-point scale.

ENGADGET: Virgin Mobile takes top prepaid honors in J.D. Powers survey