There is a school of thought that you only need to ask a single question in a customer satisfaction survey.

当你做一项客户满意调查时，有一所学校会教你只需要问一个问题。

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Quality has an enormous impact on team results and customer satisfaction, and the IBM Rational organization has long recognized the need to make quality an organization-wide concern.

质量极大的影响了团队结果和顾客的满意度，IBM Rational团队早已意识到需要做到组织范围的质量关注。

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If wants to apply customer satisfying services, the enterprises must know customer and pay attention to service customer satisfaction and loyalty for completion need.

而要提供顾客满意的服务，就必须了解顾客，加强对汽车服务顾客满意度及忠诚度的研究。

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Need to improve customer satisfaction?

FORBES: Big Data, Small Bets

Now, you can track your way toward revenue goals, have instant visibility into spending and campaign ROI, know where you stand on customer satisfaction measures or market share growth (or virtually any metric you need) and adjust your plans accordingly.

FORBES: Five Essential Factors To Consider Before You Allocate Marketing Spend