Westpac, an Australian bank with 10 million customers, said the overpayment had been the result of human error and it was "pursuing vigorous criminal and civil action" to recover the money.

这家拥有1000万客户的澳大利亚西太平洋银行表示，超额支付的部分是人为过失造成。银行正在通过“全力展开刑事和民事行动”追回这些钱款。

youdao

There are two routes open to the health service when tackling fraud - criminal and civil action - but both are fraught with difficulties.

BBC: NHS turns to no win, no fee cases