If the system has an email address for the customer, the system sends a reservation confirmation to that address.

如果 系统有用户的电子邮件 ，系统会发一封预约确认信到这个地址。

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If either of the human activities do not result in successful resolution, a confirmation is still sent to the customer, but this time the content of the confirmation will be different.

如果人员活动没有成功解决问题，仍然会向客户发送确认信息，但这次的确认内容将有所不同。

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A confirmation is then sent to the customer and the order status is updated to record that it has been successfully fulfilled.

然后将向客户发送确认，并更新订单状态，表明已经成功履行订单。

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Both the receiver and the M-Pesa agent then receive a confirmation for withdrawal, which instructs the agent to give the customer cash.

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