It offers call-centre services, for example, and sells software that helps employees see, on their computer screens, whether the person calling them is an important customer or a deadbeat.

例如，它提供呼叫中心服务，也卖一种软件。该软件能够帮助雇主在他们的电脑屏幕上看出打电话的人是一个重要客户还是一个赖账者。

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Offers a lively mix of deals, news and chat, plus it deals with customer complaints - cheaper than calling the 0871 number on its website.

在Twitter提供大量特惠品、新闻，并与客户聊天，还处理客户投诉——比致电网站中的电话0871要便宜。

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Customer-service representatives at Bell Mobility, the wireless unit of Bell Canada, can make instant offers based on a customer's calling patterns, his age and the way similar customers have reacted to such offers.

ECONOMIST: Always-on people

Those who heard angry attacks had a harder time remembering later what the customer said or calling on working memory to solve problems, compared with those who heard respectful exchanges, according to the research, co-authored by Amir Erez, an associate professor of management at the University of Florida.

WSJ: Anger's Effects on Those Who Witness It