abstract:National Institute for Automotive Service Excellence (ASE) is a professional certification group that certifies professionals in the automotive repair and service industry. It is an independent, non-profit organization created in 1972 in response to consumers needing to distinguish between incompetent and competent automotive technicians.
The company has 14, 000 metrics that are available to its call center staff, most of whom are trained AutomotiveServiceExcellence (ASE) certified mechanics.