This kind of one-stop service model can help solve the after-sales service problem and bring in consumers, Chen said. "But this model is still rare in China's luxury e-commerce industry, " he noted.

这种一站式的服务模式可以帮助解决售后服务问题，并带来更多消费者，陈炜说，“但这种模式在中国的奢侈品电子商务行业仍然是少见的。”

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In the week after the e-mail, sales doubled as customers who had long appreciated the quality of service and the pizza, upped their orders to keep their favourite restaurant alive.

ECONOMIST: Starting out