Lecture is a high level service of information broadcasting, knowledge increasing and reader leading.
讲座是传播信息、深化知识、引导读者的一种高层次知识服务。
So, if you want your team to demonstrate a high level of customer service, then tell a story that reveals exactly what customer service means to you.
因此,如果你希望你的团队能够展示高水平的客户服务,那么,你就需要讲述故事能够真正让大家明白客户服务对你来说意味着什么。
The book also presents at a high level the service lifecycle and governance processes that IBM recommends in its services offerings.
这本书同样还在高层展示了IBM在他们的服务产品中推荐的服务生命周期和治理过程。
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