顾客满意度调查表的回收率必须达到70%以上，否则，该次调查结果视为无效。

The questionnaire of customers' satisfaction must be collected back at a rate over 70%. Otherwise, this survey will be deemed invalid.

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顾客满意度报告仅仅基于顾客满意度调查表，实际的交付业绩没有分析，如超额运费，交付产品的PPM。

The customer report was only based on customer Satisfaction Survey, the delivery performance was not analyzed, such as premium freight and delivered product PPM.

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年，现场审核发现，客户的顾客满意度评价完全基于调查表。

In the year 2014, on-site audit findings, customer satisfaction evaluation of client based entirely on questionnaire.

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