另外，为了更好的实施顾客满意度管理体系，文章分析了部门之间密切合作，高层管理者积极参与的重要性。
In order to construct customer satisfaction more efficiently, cooperation of different department and high level leader' s active participation are very important.
完全的顾客满意度必须透过所有公司伙伴参与，分工合作来达成此目标。
Full satisfaction requires that all the associates in the company take part in achieving the results.
过去的研究显示，顾客参与会对服务质量的感知水平与满意度造成影响。
Past research shows that customer participation will affect their attitude toward service quality.
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