他说，12岁开始，他每天都早上5点起床，步行或骑自行车去杭州一些主要的酒店，与那里的外国游客练习习口语。
Starting at age 12, Ma says he awoke at 5 am to walk or bicycle to Hangzhou's main hotel so he could practice his English with foreign tourists.
酒店职业口语的用语特点主要表现在礼貌语、委婉语及征询语等的运用上。
The features of the hotel professional speaking are shown in polite language, euphemism and inquiry language.
日益激烈的酒店业竞争实质上是人才的竞争，因此，酒店有必要使从业人员尽快掌握英语口语技能，进而全面提升酒店员工的综合素质。
Therefore, it is necessary for the hotel to make the employees to master English speaking skills as soon as possible, thereby enhance the overall quality of the hotel staff.
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