在参考瑞典模型的基础上，美国的顾客满意度指数(American Customer Satisfaction Index，ACSI)于1994年建立，是由设在Michigan大学商学院的国家质量研究中心和美国质量协会共同发起并研究提...
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《美国消费者满意指数——电子商务类》报告通过三个主要的电子商务分类（在线旅行社、在线经纪和电子零售网站）分析顾客满意度。
The American Customer Satisfaction Index E-Commerce report analyzes customer satisfaction with three major, e-commerce groups: online travel, online brokerage and e-retail.
对美国顾客满意度指数作了介绍和评述，并就建立我国顾客满意度指数的必要性进行了论述。
After introducing and commenting on American customer's satisfaction index, the paper discusses about the necessity of establishing the customer's satisfaction index of our country.
文章通过借鉴美国顾客满意度指数模型的组织绩效测量方法及其在公共部门的应用模式，结合我国公共部门的特点，设计出了适合我国公共部门的公众满意度测评模型与指标体系。
Based on ACSI and its application to public organizations, this paper offers a design of public satisfaction test model and index system which is appropriate for public organizations in our country.
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