第5章运用管理统计学的方法计算汽车维修服务中返修次数对顾客满意度的影响。
Chapter 5 Management of the use of statistical methods for vehicle maintenance services, the number of repair a second time effects.
设备售后维护、维修服务不仅需要先进的维修技术，还需要先进的管理模式和手段。
The maintenance service of equipment not only needs advanced technology, but also needs advanced management mode and means.
物业管理业主满意度调查的五个维度是：服务接待、保洁绿化、保安消防、维修服务和综合评价。
The five dimensions based on the research consist of reception service, cleanness and virescence, security, repairing service, and total evaluation.
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