如何将顾客满意和不满意的信息用于改进？
HOW do you use CUSTOMER satisfaction and dissatisfaction information for improvement?
彭凯平还补充道，受访者在满意和不满意的选项中两极分化比较明显，且大多数人将金钱作为衡量幸福与否的重要标准，这都值得引起注意。
Peng added, the fact that the respondents clearly spilt on "content" and "discontent" calls for attention, as well as that most respondents see money as an outstanding measure of happiness.
做一些讨论、构思的交换和到处的一些小调整会在满意的客户和不满意的客户之间产生差别。
A few discussions, a few exchanges of ideas and a little tweaking here and there can make the difference between a satisfied client and one who is not!
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