在GC的商家帐户管理服务解决方案这个案例中，案例的要求将我们导向自助服务和扩展企业业务模式。
In the case of GC's Merchant Account Management services solution, the requirements lead us towards both the Self-Service and Extended Enterprise business patterns.
在以顾客为导向的竞争时代，顾客满意度和服务质量的提高是企业寻求竞争优势的根本途径。
In the customer-centered times of competition, improving customer satisfaction and service quality is the basic way to increase the competitive advantage of firms.
此外，企业也可以通过改变人们眼中既定的产品或服务的功能导向开发新的顾客需求。
In additional, enterprises can change the existed function-orient of products or service to develop the customer demand.
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