有效的顾问技巧 (The Consultative Process) 进行策略性业务拜访：发掘关键成功要素 (Conducting Strategic Business Calls: Discovering Critical Success Factors) .
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这些技巧包括倾听，商讨获取/取得同意，有效地沟通，顾问，为客户减少压力，问题的解决，以及商议的销售。
These include skills such as listening, negotiating to win/win agreements, communicating effectively, mentoring, facilitating, problem solving, and consultative selling.
客户服务研修班课程综合各种技巧与流程，帮助客户顾问或客户经理更有效地开展他们的工作。
The Customer Service Workshops brings together the skills and the process to enable Customer Service Representatives or Relationship Managers to be more effective at their jobs.
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