... What I need to hear now 我现在想听到的 Your sincere apology 是你真诚的道歉 When you mean it, I'll believe it 当你说出口，我就会相信 ...
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一句真诚的道歉是向你的客户传达你对于他不得不中断工作来打这个电话表示遗憾。
A sincere apology tells your customer that you regret his having to interrupt his day to make that call.
我敢说，爸爸，他们相信你的道歉是真诚的。埃尔顿先生是了解你的。
I dare say your apologies were accepted, Sir. Mr. Elton knows you.
他们不会收你的钱，但他们会认为你的道歉是真诚的，并且想继续合作下去。
They wont take you up on it, but they will know that you are genuinely sorry and want to keep their business.
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