结论护士的语言艺术对护理工作质量起着决定性的作用。
Conclusion The art of language of nurses play a decisive role in nursing qualities.
加强护士情商的培养，注重情绪的调控，可有效地提高护理工作质量。
It may enhance nursing quality effectively that fostering of emotional quotient of nurses and emotional control is strengthened.
结果科学、合理地利用人力资源，提高了护理工作效率和护理工作质量。
Results Scientifically and rationally utilize the human resources can improve the work efficiency and quality of nursing work.
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