从供应链的角度有效地管理客户知识对提高企业成本有效性和供应链效率至关重要。
From supply chain's perspective, it is crucial to manage customer knowledge efficiently in order to improve the cost and supply chain efficiencies.
因此，探寻客户知识管理的模型及其对企业绩效提升的影响便成为了学术界所热衷的研究课题。
Therefore, the search on the construction of the model of customer knowledge management and its relationship with organizational performance become the popular research focus.
也使得对经济型酒店客户知识管理的分析更加全面和客观。
Also, it makes analysis more comprehensive and objective to hotel's customer knowledge management.
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