一个客户满意团队（Customer Satisfaction Team）有三个研发员、两个测试员、一个产品经理和一个人担任用户角色。
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全球客户满意团队经理 Manager Global Customer Satisfaction Team
因此，虽然您可能不会对业务团队如何列出他们所需的特性产生影响，但是您至少知道了到项目的终止阶段时，什么能令您的客户最满意。
So, even though you may not have influence on how the business teams list their required features, you at least know what's going to make your customer most satisfied by the end of the project.
什么会使用户对您的应用程序感到满意，或者是什么使他们向您的客户服务团队发送电子邮件，抱怨应用程序有多糟糕？
What is informing the experience of the users that are either satisfied with your app, or are e-mailing your customer service team griping about how awful the app works?
真的有这样的脚本哦：一个团队成员的举动奇怪到搞得大家工作效率降低而且客户很不满意。
These were actual scenarios where the behavior of a techie team member caused a difficult work environment to the extent that the result was decreased productivity and unsatisfied customers.
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