其结果证明，在大规格的服务组织建立一个非常有效的原则，有助于增加客户的满意度，且，终身价值也是非常重要的战略。
That proved to be an effective guiding principle for a large-scale service organization, wherein boosting customer satisfaction and, in turn, lifetime value was strategically paramount.
这些原则通过帮助IBM Rational的人员设定所提供的产品和服务的范围来指导IBM Rational的人员，并告知客户所制定的战略性决策。
These principles guide the people at IBM Rational by helping them scope the products and services we offer and inform our customers about the strategic decisions being made.
具体地说，无状态原则保证分布式服务器可以平衡请求处理负载，而客户机不会注意到差异。
Specifically, the stateless principle guarantees that distributed servers can balance the load of processing requests while the clients do not notice the difference.
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