协助客户关系经理处理投诉文件，投诉分析报告，并向管理层做好汇报及给予分析可解决方案的建议。
Assist CRM Manager in compiling customer complaints files, providing analysis and reports, reporting to DM managements and providing advises or proposals to solve the case.
今天，偶们的客户给总经理发了一封正式的投诉信。
Today, our customer sent a letter of formal complaints to our General Manager.
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