客户成功经理,Customer Success Manager(缩写CSM),指品牌在产品之外向客户提供的全程指导咨询服务的顾问人员;往往具备高度的专业知识,指导客户更好的使用产品、解决产品应用中的问题、提供最新产品升级信息,从而支持产品的最佳化使用。
他们会跟其他专家协作,但也不排斥与经理、客户、业务部门、分析师、质保人员,以及所有可以为成功贡献力量的人协作。
Experts collaborate with other expert developers, but also with their managers, customers, business, analysts, quality assurance, and any individual who can contribute to their success.
成功的财富管理有赖于客户经理与客户的个人关系。
Successful wealth management relies on the personal relationship of the relationship manager to the client.
每个经理都了解,成功的客户会以更低的成本带来更多的业务。
Every manager understood that successful customers generated more business at a lower cost.
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