收集客户反馈信息，分析客户抱怨，给出解决措施；
Collect customer feedback information, analysis the customer complaints, give measures;
跟踪、处理客户反馈信息，维护客户关系，提升客户满意度。
Follow up and deal with client's feedback, maintain the relationship with clients and improve the satisfaction.
在产品发布之前，他们记录下假设和遗漏之处，并在发布之后，根据客户反馈信息进行确认和修正。
They document the assumptions and omissions before the release of the product, and seek verifications and corrections post release through feedbacks from customers.
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