例如，假设实时数据包含来自客户呼叫中心的音频反馈。

For example, assume that the real-time data contained audio feeds from customer call centers.

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有时我们不称它为“以用户为中心的设计”，我们会说这是“基于事实的设计”、“找出事实”或者是“用户反馈”。无论我们称它什么，只要我们的客户觉得合适就行。

Sometimes we don't call it user centred design - we'd say 'evidence based design' or 'finding stuff out' or 'customer feedback' - whatever [our internal client] feels most comfortable with.

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Comment对象记录在XML文件中，表示客户向零售商支持中心提出的反馈意见或请求。

Comment objects are tracked in an XML file and represent feedback or requests from customers who have called into the retailer's support center.

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