我们调查了商务沟通顾问和礼仪专家，提供了以下指导，以有效地使用各种可选择的方式来传递麻烦的消息。

We've surveyed business communication consultants and etiquette experts to come up with the following guidelines for effectively using the alternative ways of delivering difficult messages.

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电子商务改变了企业与客户的沟通方式，从而使传统的企业商务模式发生了深刻的改变。

The business pattern of the enterprises has been remodeled in many ways by the E-Commerce, which changed the traditional cooperation mode between enterprises and the clients dramatically.

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商务交流中人们通常使用不同方式进行沟通：面对面的对话，非正式的集体讨论，研究会，电话交谈，书信往来，备忘录，报告等等。

People in business communicate in various ways: face-to-face talks, informal group discussions, seminars, conversations on the phone, writing in letters, memos, and reports.

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