Asscom的秘书长D.S. Rawat说，高流失率对于印度的商业流程外包领域可能是致命的。

High attrition rates "might prove to be fatal for the survival and growth of India's business-processing outsourcing sector," says Assocham Secretary General D.S. Rawat.

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比如从事银行业软件研发的i-flex公司，还有阿格瓦尔创办的商业流程外包公司Daksh，开始时只在德里城郊Gurgoan设有一个电话服务中心。

Other notable successes include i-flex, a hugely successful developer of banking software, and Daksh, the BPO firm that Mr Aggarwal started with a call-centre in Gurgoan, on the edge of Delhi.

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首先，当商业流程和应用被外包出去时，公司可以摆脱固定的内部能力的束缚，根据商业条件的要求来签订合同和进行扩展。

First, when commodity processes and applications are sourced from the outside, a company is not constrained by fixed internal capacity but can contract and expand as business conditions dictate.

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