这些合同倾向于将客户和厂商置于楚河汉界的两边，而不是促成他们的协作。人们耗费大量时间和精力，讨论到底谁该为变更买单。
These contracts tend to set up the customer and vendor against each other where, instead of collaboration, time and energy is spent on deciding who should pay for the change.
回想这个服务协作反映了一个需求合同，它潜在来源于一个反映我们的服务解决方案所必须做的事情的业务过程中。
Recall that this service collaboration represents a requirements contract, which is potentially derived from a business process that represents what our service solution must do.
客户协作重于合同谈判。
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