为所在项目办公室的正常运转提供技术及翻译支持，保证项目办公室的项目管理系统的使用能符合国际计划的政策和程序。

To provide technical and translation support for the Program Unit operations and to help ensure the effective use of PPM in Program Unit according to Plan's policies and procedures.

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有一个程序在公司办公室的支持，是一个“发件人”(客户端)。

There's a program in the corporate office's helpdesk that was a "sender" (client).

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为项目办公室员工提供应用软件、数据系统及业务程序等方面一线技术支持和解决方案，遵循已定的服务级别协议解决问题；

Provides first line support, advice and solutions to PU ICT users in relation to application, data and business process issue, ensuring all issues are resolved with agreed SLA;

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