业务连续性、责任、员工和客户满意度都是关键因素，这些因素必须通过确定明确的SLA和可靠的云服务供应商来解决。
Business continuity, liability, and employee and customer satisfaction are all key concerns that must be addressed by establishing clear SLAs with reliable cloud-service providers.
使用本地邮件副本时，用户满意度的关键因素在于离线工作的用户能够在目录中查找名称。
A key factor in user satisfaction when working with local mail replicas is providing users with the ability to look up names in a directory when working offline.
反而，我们主张在情绪劳动中对工作满意度起消极作用的关键因素是情感不和谐。
Instead. We contend that key dimension of emotional labor that is negative associated with job satisfaction is emotional dissonance.
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