本文探讨两者的有益结合，从顾客价值的角度来研究顾客满意，分析顾客满意的关键价值驱动因素。

This paper explores combination of them, studies customer satisfaction in terms of customer value, and analyzes key driving factors of customer satisfaction by analyzing customer value.

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通用电器公司战略取舍的启示在于对行业关键价值驱动因素的关注，并把它转化为可以衡量的关键绩效评价指标。

The strategic Trade-off of GE enlightened that enterprises should attach importance on the Key Industrial Driving Factors, which are transformed as measurable performance indexes.

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这里要记住的一个关键点是： 具有有效的业务驱动因素以保证这样的主要倡议与商业价值重新紧密相关，这是最根本的。

The key point to note here was that it is essential to have valid business drivers for undertaking such major initiatives to tie back to business value.

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