Dowling & Stealin(1994)提出整体感知风险可以经由衡量产品种类风险(product-category risk, PCR)与产品特定风险(product-specific risk, SR)相加而得到,当产品特定风险大于消...
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例如按业务单位是一种方式,其它如按产品种类,期间长短,部位集中度,不同风险因子等均是可行之方法。
For example, it may be done on the basis of business units, or on the basis of the type of product, length of period, the degree of concentration in a position, or differences in risk factors.
实证结果表明:朋友推荐、法律保障、价格、产品种类等因素对消费者在线购买的感知风险均有显著影响,而零售商声誉和规模、产品信息的影响作用不明显;
The results show that, friends'recommendation, law protection, and product category have significant influences on perceived risk, while Internet vendor's reputation and size, product information not.
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