Learning from customer, acquiring more valuable knowledge - "Tacit customer knowledge" from customer has become the new tendency of CRM.

向顾客学习，从客户那里得到更有价值的知识——隐性客户知识，成为企业客户关系管理的新趋势。

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It is studied that how to score the key figures in customer relationship and how to forecast the tendency of the market through the appropriate method of data mining.

研究了怎样利用数据挖掘技术的各种方法，在分析型CRM的客户评价系统中进行客户关系指标评价以及市场预测等。

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They then designed a two-stage analysis to factor in a customer's tendency to pick one contract over another.

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The inception of McTV means customers would spend more time inside the restaurant, which could really boost the average spend per customer (ASC) as consumers have the tendency to eat more when they are engrossed in watching television, something that sports bars have been doing for years.

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