Customer obsession: We start with the customer and work backwards.

执迷客户：我们从客户开始反推工作。

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Teamwork spirit is one of the most important factors which help you be successful in your career. Customer obsession is shown in practice, not in our tongue.

团队精神是决定一个人能否成功的最关键因素之一；客户至上的理念是体现在实际行动中的，而不是口头上。

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But recently, our obsession with free has given rise to a new phenomenon - where the customer is never asked to pay.

但最近，面对“顾客永远不需要付钱”的招牌时，我们对“免费”的痴迷又上升到了一个新的高度。

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Customer Intelligence is a key enabler of customer obsession (watch the video below for more of my thoughts on this topic).

FORBES: It's Time For Business Leaders To Embrace Customer Intelligence

The core qualities that cut across each of those positions are a really strong sense of ownership, customer obsession, a strong bias for action and teamwork.

WSJ: What It's Like to Interview at Amazon

Forrester believes that we have entered the age of the customer an age in which customer obsession matters more than any other strategic imperative, requiring firms to focus their strategy, energy, and budget on processes that enhance knowledge of, and engagement, with customers.

FORBES: It's Time For Business Leaders To Embrace Customer Intelligence