The basic task of customer service is to determine customers' needs and wants for logistics customers service.
客户服务的基本任务就是确定客户对物流客户服务的需求。
That makes it essential to understand exactly what the customer wants and anticipate their needs long before they begin a search for a product or service.
这使得必须了解客户要什么，预测他们的需求，他们开始搜索产品或服务之前很久。
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