Customerfeedbackmeanslots ofpeopleareusingtheproduct (aka traction), orwe have calledabunch ofpotentialcustomers and donetechnicaldue diligence and the feedbackispositive.
Dr. Tony Wicks, director of anti-money laundering (AML) solutions at NICE Actimize, said the Arab Spring made this a very busy year for everyone in AML, which broadly includes transaction monitoring, customerduediligence (Know Your Customer or CustomerDueDiligence) and on the sanctions front, Politically Exposed Persons (PEP) as listed by the UN, the UK Treasury or the U.S. Office of Foreign Assets Control (OFAC).
Add customer experience gap assessments to duediligence to evaluate what customers will be expecting and identify any gaps that will impact revenue projections.