Taking into account the complexity and distribute of knowledge, the knowledge management system must provide user view to improve the efficient.

由于知识管理系统中知识的复杂性和分布性，需要提供视图以提高系统效率。

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In this paper, it is found that process design and knowledge management are necessary for software process improvement after analyzing the complexity in software and software process in the first.

本文首先分析软件和软件过程的复杂性，指出需要过程设计和知识管理来进行软件过程的改进。

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