The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.

服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。

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In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.

系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。

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Despite desperate pleas of the call center operator, the nurse refuses to do CPR and the resident dies.

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Convergys, traditionally a strong call-center operator, began leveraging the lower salaries of its Indian staff to sell products for a large tech company.

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